Stop Losing Money on
Out-of-Scope Work
Easily identify billable work miscategorized in your PSA. Approx 18% of tickets have lost-revenue opportunities. We compare the notes your techs have written against your MSA agreements and find you money.
Managed Services Leak Revenue In Many Places
Frontline techs make mistakes and don't fully understand the nuances of your MSP agreements
Revenue Leakage
Approx 18% of tickets contain missed billables or gray areas that require human review. Every dollar found here goes straight into your pocket; the work has already been done.
Manual Review Time
Just doesn't work. Only senior staff understand the intricacies of the client agreements, and they rarely have time for tedious work, let alone doing it each week.
Contract Complexity
Fixed-fee agreements are complex, and many MSPs have multiple "package agreements" that vary by client. They aren't easy to interpret, especially for frontline techs.
Unbilled Out-of-Scope Work
"Scope creep" is a total profit killer in fixed-fee agreements across all industries. MSP is among the least aware and most difficult to contain.
Everything You Need
Intelligent automation for MSP billing
AI Classification
Intelligent multi-stage agentic process reads and understands every ticket like a well-trained human to determine if it should be billed to the client.
Contract-Driven Decisions
Upload agreements and inclusion matrices, and our AI processes create a nuanced understanding of your specific offerings.
PSA Integration
Currently integrates with ConnectWise and Autotask, Halo is just around the corner. Running something else? We're game if you are.
Clarity
Instantly see the dollars you're missing and just sanity-check a few flagged tickets instead of digging through hundreds.
Multi-Client
Ability to manage each client agreement separately. Different client, different agreements? No problem.
Learning System
Each time you correct the agent on a potential billable ticket, it understands your specific operations better.
PSA Integrations
Works seamlessly with your existing tools
Full integration with ConnectWise Manage for seamless ticket classification
Native Autotask PSA integration for automated billing workflows
More integrations coming soon
How It Works
Get started in minutes and start recovering lost revenue today
Upload Your MSA Agreements
Simply upload your Master Service Agreements. Our AI automatically extracts inclusions, exclusions, and billing rates from your contracts.
Connect Your PSA System
Integrate with your PSA. Untrap reads all tickets and time entries to understand what work was performed.
AI Interprets Every Ticket
Multi-stage AI validation analyzes each ticket against your agreements and determines if work is in-scope or billable out-of-scope work.
Review & Bill Clients
Get comprehensive reports with billable amounts calculated. Review classifications, make corrections, and invoice clients with confidence.
Tangible Business Impact
Real results that improve your bottom line
Recover Lost Revenue
Since your techs have already done the work, every dollar you find is pure profit. Your only incremental cost is sending the invoice.
Save Time
Only look at the handful of tickets that matter. Untrap does the heavy lifting. You just bank the money.
Improve Accuracy
Highlights the gray areas in your agreements so you can tighten them up in the future. Makes you aware of what costs you decide to "eat" each month and for what client.
Scale Effortlessly
Higher Net Profit per Client- By consistently enforcing your MSA rules, it stops over-delivery from quietly eroding margins. You do the same work, but more of it gets billed correctly, improving profit per agreement.
Cloud Partners
Built on enterprise-grade infrastructure
Partners & Affiliates
Supported by leading innovation organizations
Start Up Partner
Startup Accelerator Partner
Ready to Recover Lost Revenue?
Book a demo and see how much money you could be recovering